Customer Service, ArtSchool & Shipping
Mail orders to:
BINDERS Art Supplies and Frames®
ATTN: Orders Department
3330 Piedmont Rd.
Atlanta, GA 30305
BINDERS SHIPPING INFORMATION
Most items, depending on availability, ordered by 11am EST, Monday - Friday, will be shipped same day. Orders placed after 3pm EST, Monday - Friday, will ship the following business day. Orders placed on weekends or holidays will be received, but not processed until the following work day. During peak business times of the year some orders can take up to 48 hours for processing.
Holiday Service Schedule: We follow FedEx's Holiday Service Schedule
Please Note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint, and other heavy items). The shipping fees for those items will be reflected when you add those items to your cart. If applicable, a representative will contact you. Please note that items containing hazardous materials cannot be shipped to destinations outside the continental U.S.
Notes: Due to the fluctuating cost of gas prices, shipping rates are not guaranteed and should be considered estimates. Your shipping charge could be more than what is quoted on your order. If you have questions or concerns please contact Customer Service (1.888.472.6866 ext. 204). Hazardous materials and aerosol sprays cannot be shipped via air freight, due to their highly flammable makeup.
Gift cards will be shipped via USPS Mail. If no alternate address is given, we will mail them to the purchaser.
International Shipping (Including US Territory outside of the Contiguous 48 States)
Currently, Binders does not offer international shipping outside of the 48 Contiguous United States of America. (This also excludes shipping services to Hawaii, Alaska, Puerto Rico, Virgin Islands, Mexico or Canadian Territories.)
FedEx Smartpost shipments take an average of 7 - 10 days for delivery, dependent on customers location. When choosing this method please account for this shipping time for any orders needed by a certain date. We recommend orders needed in 5 days or less use Ground Shipping, 2 Day or Overnight.
Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER, PayPal and BINDERS Gift Cards.
Our web pricing may differ from in-store pricing. Web prices are valid when purchasing on the web only. Web prices cannot be redeemed in store.
ART SCHOOL POLICIES
Most classes have a supply list or suggested supplies to bring to the class. Every supply list will be listed on the class page under description. If the class does not have a supply list, please contact your Binders® location or the instructor directly.
Binders Art Supplies and Frames reserves the right to cancel or reschedule programming when necessary including inclement weather, instructor illness or low enrollment. If a course is canceled by the Art School for any reason, a full refund of tuition paid will be issued. The students will be contacted by phone or email at least 24 hours in advance of the scheduled class date.
Binders® is not responsible for any fees incurred from pre-arranged travel expenses.
Refunds & Withdrawals
To withdrawal from an Art School class, workshop, demo or lecture, you must notify the Education Offi ce directly by either phone, email, or in person.
A full refund will be issued to students who withdrawal 7 or more business days (M-F, 9am-5pm) from the start of the class, workshop, demo or lecture. *Exceptions may apply.
A partial refund (50% of course fee) will be given up to 5 business-days (M-F, 9am-5pm) from the start of the class, workshop, demo or lecture.
No refunds will be issued beyond the final registration deadline (5 business days, M-F, 9am-5pm). Failure to attend or complete the course does not constitute a refund. In the event that the Art School brings in an instructor from another state or country, the class, workshop, demo or lecture fee will only be refundable if someone can take your place.
Approved refunds are returned tender for tender; i.e. if you paid by credit card or debit, you are refunded on that card. Cash and Check transactions are refunded by check. Please allow a two week delivery time for all refunds by check.
If you know you will miss a day in advance, please discuss this directly with your instructor. It will be assumed that you have withdrawn or forfeited your spot if you miss the first two classes without properly notifying the instructor or BINDERS at least 24 hours in advance of the Session. There is no refund in this event and course fees are not prorated.
BINDERS® Art School reserves the right to photograph or video classes, workshops, demos or lectures for publicity Purposes. If you prefer not to have your picture taken during such an event, please tell the photographer or videographer at the time of the shoot.
Call your local Binders® store.
Ponce City Market: 404.682.6999
Binders® is committed to 100% guest satisfaction. Any returns should be accompanied by a valid digital or physical receipt.
Most unopened items in “like-new” condition returned within 30 days will receive a full refund, store credit or exchange. Items that have been sold as discontinued, “Manager’s Special” or noted as final sale are not eligible for return. Damaged items that are not due to manufacturer defects are not eligible for returns. Cash returns over $50 will be refunded by check within 30 days.
When returning items from a web order please include a copy of the receipt/Packing slip and note the reason for the return. Send all packages to:
Binders® Art Supplies and Frames
Attn: Returns Department
3330 Piedmont Road NE, Suite 18
Atlanta, Ga 30305
For returning drop shipped or special orders, please call 404.941.2054 Monday through Friday from 9 AM to 4 PM for instructions. Drop-Ship and Special order items are often delivered directly from the manufacturer and may be subject to a 15% restocking fee. At this time return items for web, special order and drop-ship items cannot be made at in-store locations. Shipping fees with any return or exchange are non-refundable.
Items that have been sold as “discontinued”, “Manager’s Special, noted as “final sale” such as books, items outside of their original packaging or damaged items not due to manufacturers defects are not eligible for returns. Cash returns over $50 will be refunded by check within 30 days.
We request that you inspect your delivery upon receipt. If there is damage to the box please take notes and pictures of the box and damaged contents. Contact Customer Service (1.888.472.6866 ext. 204) immediately with this information so that we can promptly send out your replacements and file a claim with the carrier. If you are present when the delivery arrives you have the option to refuse the delivery if it is damaged. If you are aware of damage please have the driver sign the receipt and verify the damage. We also request that you count your packages and items upon receipt as to ensure you have received your order in its entirety. If you are unsure about any damage please contact Customer Service (1.888.472.6866 ext. 204). All of our shipments are ensured so any expedited response is greatly appreciated.
All of our items are available for "backorder" if we are out of stock. Please allow a minimum of 10 to 14 days for delivery of "backordered" items. If more than one item is "backordered" on your order, we reserve the right to hold the order until all "backorder" items have been filled and at such time ship the order complete. If your order should contain a back ordered item, a customer service representative will contact you to discuss the progress, cancellation and or change of your order.
Photographs are representative of products offered. Props and accessories not included. Items may vary from those shown. Not responsible for typographical errors. Some items are missing images and extended descriptions. We are working on getting all of these uploaded. We do our best to reflect quantities and correct pricing. Sometimes they are incorrect. We will contact you if you order a product that we do not currently have in stock or is incorrectly priced. If we ship the incorrect item or if we mark an item at the incorrect price we will contact you and credit your order. In-store coupons and gifts cards cannot be used online.
Information Collection & Use
BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at email@example.com. We will be happy to remove you or adjust your preferences.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
What We Collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 3330 Piedmont Road Suite 18 Atlanta, GA 30305.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.