Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@bindersart.com. Please note that returns will need to be sent to the following address: Binders Art Supplies 3330 Piedmont Rd, Suite 18, Atlanta, GA. 30305
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@bindersart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bindersart.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@bindersart.com. Please note that returns will need to be sent to the following address: Binders Art Supplies 3330 Piedmont Rd, Suite 18, Atlanta, GA. 30305
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@bindersart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as books, easels, decorative paper and presentation products), . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bindersart.com.
Binders® is committed to 100% guest satisfaction. Any returns should be accompanied by a valid digital or physical receipt.
Most unopened items in “like-new” condition returned within 30 days will receive a full refund, store credit or exchange. Items that have been sold as discontinued, “Manager’s Special” or noted as final sale are not eligible for return. Damaged items that are not due to manufacturer defects are not eligible for returns. Cash returns over $50 will be refunded by check within 30 days.
When returning items from a web order please include a copy of the receipt/Packing slip and note the reason for the return. Send all packages to:
Binders® Art Supplies and Frames
Attn: Returns Department
3330 Piedmont Road NE, Suite 18
Atlanta, Ga 30305
For returning drop shipped or special orders, please call 404.941.2054 Monday through Friday from 9 AM to 4 PM for instructions. Drop-Ship and Special order items are often delivered directly from the manufacturer and may be subject to a 15% restocking fee. At this time return items for web, special order and drop-ship items cannot be made at in-store locations. Shipping fees with any return or exchange are non-refundable.
Items that have been sold as “discontinued”, “Manager’s Special, noted as “final sale” such as books, items outside of their original packaging or damaged items not due to manufacturers defects are not eligible for returns. Cash returns over $50 will be refunded by check within 30 days.
Damaged Items:
We request that you inspect your delivery upon receipt. If there is damage to the box please take notes and pictures of the box and damaged contents. Contact Customer Service (1.888.472.6866 ext. 204) immediately with this information so that we can promptly send out your replacements and file a claim with the carrier. If you are present when the delivery arrives you have the option to refuse the delivery if it is damaged. If you are aware of damage please have the driver sign the receipt and verify the damage. We also request that you count your packages and items upon receipt as to ensure you have received your order in its entirety. If you are unsure about any damage please contact Customer Service (1.888.472.6866 ext. 204). All of our shipments are ensured so any expedited response is greatly appreciated.
Backorders
All of our items are available for "backorder" if we are out of stock. Please allow a minimum of 10 to 14 days for delivery of "backordered" items. If more than one item is "backordered" on your order, we reserve the right to hold the order until all "backorder" items have been filled and at such time ship the order complete. If your order should contain a back ordered item, a customer service representative will contact you to discuss the progress, cancellation and or change of your order.
Gift Cards
Gift cards will be shipped via USPS Mail. If no alternate address is given, we will mail them to the purchaser.
International Shipping (Including US Territory outside of the Contiguous 48 States)
Currently, Binders does not offer international shipping outside of the 48 Contiguous United States of America. (This also excludes shipping services to Hawaii, Alaska, Puerto Rico, Virgin Islands, Mexico or Canadian Territories.)
FedEx Smartpost:
FedEx Smartpost shipments take an average of 7 - 10 days for delivery, dependent on customers location. When choosing this method please account for this shipping time for any orders needed by a certain date. We recommend orders needed in 5 days or less use Ground Shipping, 2 Day or Overnight.